FAQs
These are some of our Frequently Asked Questions. If you don't find what you're looking for, contact us here.
DO YOU HAVE A STORE IN TORONTO?
Yes, we do!
WHAT ARE SHIPPING TIMES AND COSTS?
PerfumeDestination accepts the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when you place your oder.
- We feature a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- PayPal: Shop easily online without having to enter your credit card details on the website. Your account will be charged when you place your order. To register for a PayPal account, visit paypal.com.
- Please note, refunds are processed back to the original form of payment.
WHAT PAYMENT METHODS CAN I USE?
PerfumeDestination accepts the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when you place your oder.
- We feature a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- PayPal: Shop easily online without having to enter your credit card details on the website. Your account will be charged when you place your order. To register for a PayPal account, visit paypal.com.
- Please note, refunds are processed back to the original form of payment.
WHAT IS YOUR RETURN POLICY?
- We do stand by our product and guarantee that they are genuine. However, if something is not right with your purchase, please call the store immediately. To begin a return, you will need your order number or email address used to place the order.
- Items can only be returned within 7-days of delivery.
- Returned items must be in the same condition as delivered and must not be used. Shipping is not included.
- Returns/refunds cannot be offered on certain beauty products due to hygenic reasons. These can include make-up, earrings, deodorants, and creams.
- Products returned without a Return Authorization, with signs of use, altered packaging, or products not from our store will not be accepted.
- Customer is responsible for shipping charges when making returns unless the store has made an error.
- Shipping fees of the original purchase is non-refundable.
- Products must be returned with a tracking number. Returns without a tracking number will be the responsibility of the customer.
